MAZDA BRAND ACADEMY COACHES

Brand_Mark_Primary_Vertical

S.M.A.R.T DEALERSHIP ACTION PLAN

(Specific, Measurable, Aligned, Realistic, Time-based)

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Please select a dealership name and then a resulting code.
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Current Performance Metrics (from CX360)

Sales KPI
Service KPI




Areas of Focus - Topic/Customer Journey Moment

(note all that apply)
Mazda Brand
UMX Standards/Emotional Outcomes SALES
(including Digital Retail In-Store)
UMX Standards/Emotional Outcomes SERVICE
(including Digital Service/Video Process)
Product (including Mazda Technologies)
Employee Experience/Retention
Service Retention and Loyalty




S.M.A.R.T PLAN AREA OF FOCUS





Party Responsible

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